Organizational Beh. - 3758 Words

o o O L Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame PEARSON Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Preface 22 1 1 What Is Organizational Behavior? 3 7 The Importance of Interpersonal Skills 38 What Managers Do 39 Management Functions 40 †¢ Management Roles 40 †¢ Management Skills 42 †¢ Effective versus Successful Managerial Activities 42 †¢ A Review of the Manager s Job 43 Enter Organizational Behavior 44 Complementing Intuition with Systematic Study 45 Disciplines That Contribute to the†¦show more content†¦124 Case Incident 2 Crafting a Better Job 125 4 Emotions and Moods 131 What Are Emotions and Moods? 132 The Basic Emotions 134 †¢ The Basic Moods: Positive and Negative Affect 134 †¢ The Function of Emotions 136 †¢ Sources of Emotions and Moods 137 Emotional Labor 142 Affective Events Theory 144 Emotional Intelligence 146 The Case for El 147 †¢ The Case Against El 148 †¢ Emotion Regulation 149 OB Applications of Emotions and Moods 149 Selection 150 †¢ Decision Making 150 †¢ Creativity 150 †¢ Motivation 151 †¢ Leadership 151 †¢ Negotiation 151 †¢ Customer Service 152 †¢ Job Attitudes 153 †¢ Deviant Workplace Behaviors 153 †¢ Safety and Injury at Work 153 †¢ How Managers Can Influence Moods 154 Summary a n d Implications f o r Managers 132 Self-Assessment Library How Are You Feeling Right Now? 132 Self-Assessment Library What s My Affect Intensity? 138 M y t h or Science? We Are BetterJudgesofWhen Others Are Happy Than When They Are Sad 141 gSOBalization! Should You Expect Service with a Smile All Around the World? 142 Self-Assessment Library What s My Emotional Intelligence Score? 149 An Ethical Choice Schadenfreude 154 Point/Counterpoint Sometimes Blowing Your Top Is a Good Thing 156 Questions for Review 155 Experiential Exercise Who Can Catch a Liar? 157 Ethical Dilemma Happiness Coaches for Employees 157 Case Incident 1 Is It Okay to Cry atShow MoreRelatedsenior project- CanGo2692 Words   |  11 Pages Strategic Planning†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..page 19 â€Æ' Executive Summary The purpose of this report is to provide CanGo Corporation with guidance and recommendations based on a thorough analysis conducted by Team BEHS Consulting Specialist (Team BEHS). Team BEHS analyzed CanGo’s business processes, financial standing and future expansion plans. CanGo will be the one of the principal online entertainment and gaming companies within this thriving industry, with a rapidly developingRead MoreUnit 26 Facilitating Change PP3188 Words   |  13 Pagesservices against set criteria â€Å"Are services at this trust well-led?† †¢ â€Å"The extent to which implementation of the Barnet, Enfield and Haringey (BEH) strategy had consumed the trust’s activity, planning and vision over the last year cannot be underestimated. At the time of our visit, the trust was still undergoing refurbishment to fully implement the effects of the BEH strategy. We found that staff were clear about what was happening in relation to the implementation of the strategy but felt that the trustRead MoreLeadership And Organizational Behavior Unit 41820 Words   |  8 Pages Leadership and Organizational Behavior Unit 4 : Global Code of Ethics Report Nabila Sharifi 1 | P a g e I. OVERVIEW The Global Code of Ethics outlined herein describes how this international organization intends to do business. Because this business is global, working in conjunction with different cultures is of utmost importance. Drafting, implementing, and monitoring the Global Code of Ethics has involved and will continue to include a team from all aspects of the business , including;Read MoreHigh Performance Work Systems : Performance Management2232 Words   |  9 Pagesof the goals of the organization. These bundle of practices are activities associated with comprehensive recruitment and selection, employee involvement, performance management, skill development and trainings and incentive based compensation. Organizational behavior specialists believe that companies adopting this approach will have a sustainable competitive advantage . According to a study (Tomer, 2001), high performance work systems or the high commitment organizations use managerial approachRead MoreHow Leadership Styles And Approaches Are Essential For The High Performance Working2469 Words   |  10 Pagesto increase customer satisfaction. Conclusion Through a detailed analysis on working style of the manager of the Family Planning Outreach Clinic, this essay explains how the leadership styles of a leader can make significant influence in an organizational leadership and achieve high performance working. A detailed study on the possibility of capacity planning strategies and queuing models, that are utilized by the Family Planning Outreach Clinic to reduce waiting delays and help the smooth functionRead MoreConcept of Leadership8600 Words   |  35 PagesLeadership is the ability to influence individuals or groups toward the achievement of goals. Leadership, as a process, shapes the goals of a group or organization, motivates behavior toward the achievement of those goals, and helps define group or organizational culture. It is primarily a process of influence. Leadership is a dynamic or changing process in the sense that, while influence is always present, the persons exercising that influence may change. Possession of influence depends upon the situationRead MoreMedical Tourism22177 Words   |  89 Pagesto help the hospital make the right decisions. I ACKNOWLEDGMENTS This dissertation was made possible due to the active support of the staff at Asian Neuro Cardiac Centre, Malaysia . In particular, I would like to thank Ms. Pinache and Mr. Beh for providing information about Malaysia’s medical tourism industry and the hospital. I also extend my gratitude towards Ms. Wendy and Mr. Zahirin without whom traveling would have been a nightmare in Malaysia. At Imperial College London, I would